Shipping & Returns
All the orders are packed and sent in max 4 workable days after receiving the payment. Our products are individually packed in bubble wrap and carefully placed in reinforced carton boxes. The parcels are sent through Bpost International or DPD depending on the country of destination. After your order is sent, you will receive an email with a tracking number, so you can follow the progress of the delivery.
When checking out, you will have three possibilities:
- Store Pickup: After you have made your order, you can come pick it up to our store without any additional costs.
- Ship Now: Your order is shipped to the address you have selected on our site within 4 days.
- Reservation: The items you have ordered will be kept in our warehouse until you have purchased enough to fill a box, you wish to receive them or we have reached the end of the quarter. All items must be shipped by the end of each quarter (20th of March, 20th of June, 20th of September and 20th of December) following the purchase date of the first reservation order.
Our return policy: In case of non-conformity with the products received, you have 7 calendar days to present us a claim by email with a copy of the delivery notice and pictures of the whole box and its contents.
For more information don’t hesitate to contact us.